1.Reservations
(1) How to make a reservation
● Internet Browser
You can make a reservation through our website on a computer or smartphone
(2) Regarding Reservations
● Drivers
Due to legal provisions, it is not possible to rent a vehicle with a driver, or to introduce or arrange a driver.
(3) Reservation Cancellation Fee
If you cancel your reservation, you will be charged the following reservation cancellation fee. If we do not hear from you more than one hour after your reservation time, we will treat your reservation as cancelled. In addition, if a reservation is canceled due to our reasons, or if a rental contract is not concluded by us, we will refund the full price of the reservation.
Please note that if you cancel your reservation within 24 hours of online reservation (regardless of pick-up date), there will be no cancellation fee or penalty.
| Reservation Cancellation Fee | 7 days or more before pick-up date | Free |
|---|---|---|
| 6 to 3 days before pick-up date | 20% of reservation total | |
| 2 days to 1 day before pick-up date | 30% of reservation total | |
| On the day of pick-up | 50% of reservation total |
*Reservation cancellation fees and penalties are not subject to consumption tax (including local consumption tax).
2. Included Services, Insurance Coverage, and Options
For complete details of services and insurance coverage please click here.
| The 2 Major Services |
|---|
| 1. Roadside support 1. Coverage of tires and wheel caps We will replace your flat tire with a spare tire, and there will be no tire replacement labor charges, no tire costs due to a flat tire, and no hubcap charges if the hubcap is lost.Do not use puncture repair kits. Actual costs will be charged for use.If the rental vehicle does not have a spare tire, we will provide free transportation to the nearest garage.We may ask you to pay in advance for repairs or new tires. In that case, please keep your receipt. The cost will be refunded in person upon return.Please contact the pickup office in advance when purchasing new tires.Purchase a new tire in the same way as a flat tire. If you purchase a more expensive tire, you will be responsible for the difference.2. Jump Start Battery charging and replacement costs are the customer’s responsibility.3. Unlocking the door during lockout Applies only to standard cylinder keys and only applies when the key is inside the vehicle. In other situations, the customer is responsible for the costs.4. Lift vehicle when a wheel runs off outside from the road shoulder Free service is limited to one vehicle rental period.If a winch or crane is required, subsequent costs will be borne by the customer.If other parts of the vehicle are damaged, it will be treated like any other accident. |
| 2. Telephone assistance for trouble Information on alternative transportation Accommodation information Call transfer to JAFInformation about the nearest gas stationAlternative rental vehicle (subject to location, time, and vehicle availability)Road information etc. |
| Limit of coverage | |
|---|---|
| Bodily Injury of Death | Unlimited per person (coverage up to 30 million yen within the scope of automobile liability insurance) |
| Property Damage | Unlimited per time (deduction amount: 50,000 yen) |
| Rented Vehicle | Up to market value per time (Deductible: up to 100,000 yen) |
| Personal Injury | Up to 50 million yen per person Compensation is paid for driver/passenger injuries (including death and residual disability) regardless of the driver’s level of responsibility (Up to 50 million yen: the amount of damage will be determined based on the terms of the applicable insurance policy) |
NOC (Non-Operation Charge)
What is a Non-Operation Charge (NOC)?
If the vehicle is in need of repair or cleaning due to a traffic accident, incident, theft, breakdown, defacement, smoking in a nicotine-containing vehicle, or other cause not attributable to Eight Ways Car Rental, the customer shall not be liable for the use of the vehicle during repair or cleaning. NOC may be charged as part of the loss.
| If the vehicle is returned to the original scheduled office | 20,000 yen |
| Other situations | 50,000 yen |
*NOC is not subject to tax
Cases that Invalidate Insurance/Protection
You are expected to drive the vehicle in accordance with the rental agreement. You will be responsible for any damage caused by any of the following actions or situations: In such cases, the aforementioned insurance/protection may not apply. If Eight Ways Car Rental meets your payment obligation, you must immediately reimburse Eight Ways Car Rental for the amount.
■ Failure to comply with necessary procedures, such as reporting to the police and Eight Ways Car Rental at the scene of the accident.
Please contact the police and Eight Ways Car Rental at the location of the accident or incident, regardless of the extent of the damage, the involvement of third parties, or whether there was negligence.
■ Violation of the terms of the rental agreement
Violation of the Road Traffic Act, such as driving under the influence of alcohol or drugs, unauthorized extension of the rental period, driving or renting by anyone other than the driver or additional driver, driving without a valid driver’s license, dangerous driving, using a vehicle contrary to public order and morals, settling without the consent of Eight Ways Car Rental, etc.
■ Exemptions outside the scope of the applicable insurance policy or compensation system.
Intentionally caused damage, driving under the influence of alcohol or drugs, towing costs and any related costs in the event of a total loss of the vehicle, flat or damaged tires, missing hubcaps, etc. owned by the lessee or driver. , damage to property or items used or stored.
■ Failure to properly use or maintain the rental car
Theft of the vehicle with the keys in the ignition, loss of vehicle keys, damage due to improper parking, soiling or odor of vehicle interior and accessories (including smoking in No Smoking Car), loss of vehicle accessories, improper parking, etc. Damage to equipment and accessories due to improper handling or installation, incorrect refueling, damage caused by driving off-road (on the coast, riverbed, etc.), etc.
*If you lose your key, you are responsible for the cost of the key and the actual expenses incurred by Eight Ways Car Rental to deliver the key.
About Additional Options
(1) ETC (Electronic Toll Collection) Card
An ETC unit and card are included with every rental. Any toll road charges are to be paid upon return of vehicle.(2) Childseats
According to the Road Traffic Act, drivers are required to use an infant support device (child seat) when carrying an infant under the age of 6. Rental cars cannot be rented if a child seat is not provided. Please make a reservation or bring your own.
*It is the customer’s responsibility to fit the child seat, and even if a staff member assists, the customer is asked to confirm that it is safe.
*We are not responsible for accidents caused by improper installation of child seats.
*If the child seat is damaged or lost due to customer carelessness in handling or management, we may ask you to pay for the cost.
*Please note that we cannot judge the suitability of the products you bring to your child.
3. Before Renting
(1) Things to Prepare
■Japanese driver’s license
OR a driver’s license from your home country with one of the following additional documents:
■International driving permit under the Convention of Road Traffic on Sep. 19, 1949
■Authorized Japanese Translation for driver’s license issued in: Switzerland, Germany, France, Taiwan, Belgium or Monaco
Regarding International Driving Permits (IDP) Convention of Road Traffic on Sep. 19, 1949 [Geneva Convention])
Check here for required licenses to drive in Japan and procedures for foreign nationals listed by country
When driving with an international driving permit:
You will be required to present both passport from your home country and your international driving permit.
| Caution:International driving permits are only valid for one year from the date of issue (please confirm the date of issue on your permit). Additionally, international driving permits are only valid for one year from the date of entry into japan (date of entry can be found in the immigration stamp in your passport).However, persons on the basic resident register who leave Japan and subsequently re-enter the country within less than 3 months, will not have their date of entry (the start date for driving eligibility in Japan).For whom who reside in Japan with international permit, please refer to website of National Police Agency.International driving permits acquired from signatory countries to the Paris Convention (1926), Washington Convention (1943) or Vienna Convention (1968) are not accepted.A stamp for D box is required to driver vehicles with more than 9 seats (including the driver’s seat).International driving permits issued in Japan are not permitted to drive within Japan. |
Points to confirm for international driving permits
- 1. Issuing country
- 2. Relevant convention date (September 19, 1949)
- *International driving permits based on other dates are not accepted to drive in Japan.
- 3. Date of issue
- *Permits are valid for one year from the date issue.
- 4. Permission stamps for categories of vehicles permitted to drive.
- *For details on categories see below.
- 5. Booklet type with a size based on the Geneva Convention format. (Height: 148mm Width: 105mm)
- *Copies, digital types, A4 size, and other non-standard sizes are NOT valid.
CategoriesVehicles permitted to driveAMotorcycle ONLYCannot be used to rent passenger vehicles BMotor vehicles used for the transport of passengers and comprising, in addition to the driver’s seat, at most eight seats,
or those used for the transport of goods and having a permissible maximum weight not exceeding 3,500kg (7,700lb).
Vehicles in this category may be coupled with a light trailer.CMotor vehicles used for the transport of goods and of which the permissible maximum weight exceeds 3,500kg (7,700lb). Vehicles in this category maybe coupled with a light trailer.Large trucks and dry vansDMotor vehicles used for the transport of passengers and comprising, in addition to the driver’s seat, more than eight seats. Vehicles in this category maybe coupled with a light trailer.10 passenger minivans and microbusesEVehicles larger than B, C or D above with attachment
■Authorized Japanese translation
If you have a driver’s license issued in Germany, France, Switzerland, Belgium, Taiwan or Monaco, you are required to present your original driver’s license, the authorized Japanese translation and your passport.
Translations are valid for one (1) year from the date of entry into Japan. Please present your passport so we can confirm the date of entrance.
●Authorized Japanese translation of the driver’s license should be issued by the respective country’s embassy or consulate in Japan or by the Japan Automobile Federation (JAF).
●For Taiwanese licenses, a Japanese translation of the driver’s license should be issued by the JAF or the Taiwan-Japan Relations Association.
■Licenses of all drivers
Please present the driver’s license of all persons driving. The driver’s license must be valid in Japan and valid for driving the rental car you are using. All drivers agree to allow Eight Ways Car Rental to make a copy of their license and international driving permits before pick up of the vehicle.
(2) Things to check
- To ensure the safety of our customers, we cannot allow more people on board than there are seat belts.
- At the time of rental, we will check the usage status and provide advice on safe driving.
- If you need to display a “beginner mark” or “elderly driver mark,” please display the applicable mark when driving.
- Please be sure to carry the rental car contract (rental certificate) during the rental period.
- The customer will be in charge of the rental vehicle, including securing storage space and daily inspection and maintenance during the rental period.
(3) Payment
- When reserving, only credit card payments are accepted.
- ETC charges and refueling charges can be paid in cash when returning the vehicle
4. While Renting
(1) Obligation to pay a fine when parking illegally
If there is a parking violation while using a rental car, it is the customer’s responsibility to go to the police station that has jurisdiction over the area, complete the prescribed procedures, and pay the fine immediately. When returning the vehicle, please present the traffic violation notice and documents such as payment slips and receipts with a receipt stamp to the location for confirmation. If you cannot present it (if we cannot confirm payment of the fine), we will charge you the following amount (parking fine):
| Passenger cars, wagons, vans, standard trucks | 25,000 yen |
- In this case, the full amount paid will be refunded by paying the fine after returning the rental car and presenting the traffic violation notice and the payment slip/receipt with the receipt stamp to the office.
(2) In the event of an accident
In the event of an accident, stop driving immediately and be sure to take the following steps.
1) Relief of injured persons
2) Reporting and reporting to the police
3) Contact Eightways Car Rental
(3) Regarding Non-Operation Charge
In the unlikely event that the vehicle requires repair or cleaning due to an accident, theft, malfunction, defacement, odor (including smoking in No Smoking Car), etc. not attributable to our company, we will not be liable for any business compensation during that period. The following amount will be charged as part of the repair, regardless of the extent of the damage or the time required for repairs.
| If the vehicle is returned to the original scheduled office | 20,000 yen |
| Other situations | 50,000 yen |
*NOC is not subject to tax
5. Return
(1) Excess Charge
If you wish to change your plans or miss return time, please contact the pick-up location for approval in advance. In that case, you will be required to pay the excess charges specified in the price list upon return.
(2) Halfway Cancellation Charges
If you wish to cancel your contract mid-term, please contact the pick-up location for approval before returning the vehicle. In that case, the rental fee for the unused period will be refunded, but Halfway Cancellation Charges will be charged separately. Please note that if the difference between the scheduled return time at the time of pick-up and the actual return time is less than 24 hours, we will not be able to refund the difference.
| Halfway Cancellation Charges | [Total fee corresponding to the rental contract period – Total fee corresponding to the period from rental to return] x 50%However, the amount is limited to 10,000 yen. |
*Consumption tax (including local consumption tax) is not charged for Halfway Cancellation Charges.
(3) Fuel
We will lend you a full tank, so please return with a full tank of fuel as specified by the car manufacturer. If you are unable to return the car with a full tank for some reason, we will charge you based on a separately determined kilometre conversion rate or the amount of fuel remaining on the fuel gauge. Please note that in this case, the charge will be higher than the actual amount of fuel used.
- All rental matters other than those listed above are based on the “Rental Terms and Conditions” separately established by Eightways Car Rental
- If there are individually specified conditions for each rental car plan, priority will be given to the individually specified conditions, not limited to this guide.
- The information contained in this guide (including fees, commissions, compensation amounts, etc.) is subject to change without prior notice. Please note.