Rental Agreement & Terms of Use
Effective Date: March 1, 2026
This Rental Agreement (“Agreement”) sets forth the terms and conditions governing the rental and use of vehicles provided by our company (“Company”).
By renting, possessing, or operating the vehicle, the renter (“Customer”) agrees to comply with all terms stated in this Agreement.
By renting, possessing, or operating the vehicle, the renter (“Customer”) agrees to comply with all terms stated in this Agreement.
1. Reservations
1.1 Reservation Method
Reservations must be made through the Company’s official website or approved reservation platforms.
All reservations are subject to vehicle availability and confirmation by the Company.
All reservations are subject to vehicle availability and confirmation by the Company.
1.2 Self-Drive Policy
In accordance with Japanese law:
- Vehicles are provided for self-drive use only
- The Company does not provide drivers
- The Company does not arrange chauffeur services
1.3 Cancellation Policy
If a reservation is cancelled, the following cancellation fees apply.
If the customer does not arrive within 1 hour of the scheduled pickup time, the reservation will be treated as a No-Show cancellation.
If the customer does not arrive within 1 hour of the scheduled pickup time, the reservation will be treated as a No-Show cancellation.
24-Hour Free Cancellation
If cancelled within 24 hours after booking, no cancellation fee will apply.
If cancelled within 24 hours after booking, no cancellation fee will apply.
| Cancellation Timing | Fee |
|---|---|
| Up to 7 days before | Free |
| 6–3 days before | 20% |
| 2–1 day before | 30% |
| Same day | 50% |
2. Required Documents
Customers must present valid documentation at the time of vehicle pickup.
Accepted documents:
- Japanese Driver’s License
- OR
- International Driving Permit (1949 Geneva Convention)
Important:
- Digital licenses are not accepted
- Non-Geneva Convention licenses cannot be used in Japan
Foreign customers must also present:
- Passport
Drivers from the following countries must provide an official Japanese translation:
- Switzerland
- Germany
- France
- Taiwan
- Belgium
- Monaco
3. Payment & Security Deposit
3.1 Payment
Individual customers must pay by credit card at the time of reservation.
Corporate customers may use invoice payment if approved.
Corporate customers may use invoice payment if approved.
3.2 Credit Card Security Deposit
A security deposit may be required at pickup.
Typical deposit range:
¥20,000 – ¥100,000
¥20,000 – ¥100,000
The deposit may be used to cover:
- Traffic violations
- Fuel shortage
- Cleaning fees
- Vehicle damage
- Late return penalties
- Insurance deductibles
- Administrative fees
The deposit will be released after the vehicle is returned and all charges are verified.
4. Insurance Coverage
| Coverage | Limit |
|---|---|
| Bodily Injury | Unlimited |
| Property Damage | Unlimited (¥50,000 deductible) |
| Vehicle Damage | Up to market value (deductible up to ¥100,000) |
| Personal Injury | Up to ¥50,000,000 per person |
Insurance compensation is subject to the terms and conditions of the applicable insurance policy.
5. Non-Operation Charge (NOC)
If the vehicle becomes unavailable for rental due to damage or accident, the following business compensation charges apply.
| Condition | Charge |
|---|---|
| Vehicle returned drivable | ¥20,000 |
| Vehicle not drivable | ¥50,000 |
NOC applies even if insurance covers repair costs.
6. Additional Terms
6. Pre-Departure Inspection & Photo Policy
Customers are strongly advised to:
Customers are strongly advised to:
- Inspect the vehicle
- Take photos or videos before departure
- Report any damage immediately
7. Fuel Policy
The vehicle is provided with a full tank of fuel.
The vehicle is provided with a full tank of fuel.
- Return: Please return the vehicle with a full tank.
- Refueling Fee: If the vehicle is not returned full, a refueling charge will be applied based on the distance driven.
- Receipts: If you refuel during your rental period, please keep all fuel receipts.
8. Cleaning Fee Policy
Vehicles must be returned in reasonably clean condition.
Cleaning fees may apply for:
Vehicles must be returned in reasonably clean condition.
Cleaning fees may apply for:
- Excessive dirt or mud
- Trash left inside
- Food spills
- Sand or beach debris
- Strong odors
- Pet hair
9. Smoking Penalty Clause
All vehicles are strictly non-smoking.
Smoking includes:
All vehicles are strictly non-smoking.
Smoking includes:
- Cigarettes
- Electronic cigarettes
- Heated tobacco products
10. Late Return Policy
| Delay | Charge |
|---|---|
| Up to 1 hour | Hourly extension fee |
| Over 1 hour | Additional full day charge |
11. Traffic Violations
If a violation occurs, the renter must:
If a violation occurs, the renter must:
- Report to police
- Pay the fine
- Provide proof of payment
12. Accident Procedure
If an accident occurs:
Please report all incidents to the police, including collisions with animals or property (such as guardrails) and other self-inflicted accidents.
Without a police report, insurance may not apply.
If an accident occurs:
- Ensure safety
- Call police (110)
- Contact the Company
Please report all incidents to the police, including collisions with animals or property (such as guardrails) and other self-inflicted accidents.
Without a police report, insurance may not apply.
13. Roadside Assistance
Services include:
Services include:
Flat Tire Assistance
Tire change labor is free of charge. However, if you purchase a new tire without our prior consent, we may not be able to provide a full refund. Please be sure to keep all receipts.
Tire change labor is free of charge. However, if you purchase a new tire without our prior consent, we may not be able to provide a full refund. Please be sure to keep all receipts.
Battery Jump Start
Jump-start services are free of charge. However, if a battery replacement is required due to customer negligence (e.g., leaving the lights on), the cost will be the customer’s responsibility.
Jump-start services are free of charge. However, if a battery replacement is required due to customer negligence (e.g., leaving the lights on), the cost will be the customer’s responsibility.
Lock-Out Service
This service applies only if the keys are locked inside the vehicle. The full cost of replacing or recovering a lost smart key is the customer’s responsibility.
This service applies only if the keys are locked inside the vehicle. The full cost of replacing or recovering a lost smart key is the customer’s responsibility.
14. Lost Key Policy
Lost or damaged keys will result in a replacement charge: ¥30,000 – ¥80,000
Smart keys may require additional costs including programming and towing.
Total cost may exceed ¥100,000.
Lost or damaged keys will result in a replacement charge: ¥30,000 – ¥80,000
Smart keys may require additional costs including programming and towing.
Total cost may exceed ¥100,000.
15. Pet Policy
Pets are allowed only if:
Pets are allowed only if:
- Approved in advance
- Transported using a pet carrier or protective seat cover
16. Vomit / Odor Cleaning Clause
If special sanitation cleaning is required due to:
If special sanitation cleaning is required due to:
- Vomit
- Bodily fluids
- Severe odor
17. Beach Sand Damage Clause
Excessive sand inside the vehicle may result in cleaning charges: ¥20,000 – ¥80,000
Damage from saltwater corrosion is the renter’s responsibility.
Excessive sand inside the vehicle may result in cleaning charges: ¥20,000 – ¥80,000
Damage from saltwater corrosion is the renter’s responsibility.
18. Dashcam & GPS Clause
Vehicles may be equipped with dash cameras or GPS tracking devices.
Recorded data may be used for:
Vehicles may be equipped with dash cameras or GPS tracking devices.
Recorded data may be used for:
- Accident investigation
- Insurance claims
- Legal disputes
19. Unauthorized Driver Clause
Only drivers listed in the rental agreement may operate the vehicle.
Unauthorized driving may void insurance coverage.
This does not apply if prior request was made and approved by us.
Only drivers listed in the rental agreement may operate the vehicle.
Unauthorized driving may void insurance coverage.
This does not apply if prior request was made and approved by us.
20. Prohibited Uses
Vehicles may not be used for:
Vehicles may not be used for:
- Racing
- Driving under the influence
- Off-road driving
- Illegal activities
- Subleasing
21. Chargeback & Unpaid Balance Clause
The Company reserves the right to charge the customer’s credit card for unpaid costs including:
The Company reserves the right to charge the customer’s credit card for unpaid costs including:
- Damage
- Cleaning
- Traffic violations
- Late return penalties
22. Governing Law
This Agreement shall be governed by the laws of Japan.
All disputes shall be handled by the court with jurisdiction over the Company’s location.
This Agreement shall be governed by the laws of Japan.
All disputes shall be handled by the court with jurisdiction over the Company’s location.
23. Damage Fee Table (Damage Charge Guidelines)
The following table provides typical repair cost guidelines.
Actual costs may vary depending on the vehicle model and damage severity.
Actual costs may vary depending on the vehicle model and damage severity.
| Damage Type | Estimated Charge |
|---|---|
| Wheel / Rim Scratch | ¥30,000 – ¥60,000 |
| Tire Replacement | ¥20,000 – ¥50,000 |
| Bumper Scratch | ¥50,000 – ¥120,000 |
| Door Scratch | ¥50,000 – ¥150,000 |
| Deep Body Damage | ¥100,000 – ¥300,000 |
| Broken Mirror | ¥30,000 – ¥80,000 |
| Windshield Crack | ¥80,000 – ¥200,000 |
| Seat Damage | ¥50,000 – ¥150,000 |
| Interior Panel Damage | ¥30,000 – ¥100,000 |
| Heavy Interior Stain | ¥20,000 – ¥80,000 |
These charges are guidelines only, and the final amount will be determined based on the actual repair estimate.
Agreement
By renting and operating the vehicle, the customer confirms that they have read, understood, and agreed to all terms of this Agreement.